Ncomputing VSPACE L300 User Manual download pdf (Page 47)

L300/L230/L130 User Manual

Troubleshooting error messages

DHCP server was not found

If the access device cannot find a DHCP server, this error message appears.

Make sure there is a DHCP server on the current network.

Make sure a LAN cable is connected to the access device.

Make sure the LAN cable connected to the access device is not a cross-over cable.

Make sure the LAN cable is properly connected to the networking equipment.

If there is no DHCP server on the current network, change to using a static IP address. See the section on

installing the access device for instructions.

No Terminal Server found message

This occurs when the access device is set to find the host PC and it does not find the host PC where the

vSpace software is installed.

Make sure the vSpace program is installed on the host computer.

Make sure the LAN cable is properly connected to the host computer.

Make sure the host computer and access device are in the same subnet/local area network.

Make sure any firewall or anti-virus programs installed in the host computer or network equipment are

compatible with the vSpace software.

For the latest information and troubleshooting help, please

visit the NComputing online knowledge base at:

http://www.ncomputing.com/support.aspx

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Ncomputing VSPACE L300 User Manual Page 47